Shipping and returns

Shipping within Australia

Standard online shipping is currently $10 per order within Australia. The available delivery method and final shipping charge are shown at checkout before you pay. Contact us before ordering if you need a delivery service that is not offered at checkout.

Returns and exchanges

This policy applies to purchases in Australia. It is in addition to your rights under the Australian Consumer Law and does not limit those rights.

Change-of-mind returns

For online purchases, we accept returns for a refund of the item price or an exchange within 90 days of delivery. For purchases made in person, unopened merchandise may be returned within 14 days of purchase. Please provide your receipt, order number or another proof of purchase.

For a change-of-mind return, you arrange and pay for return postage. Original delivery charges are not refunded. We do not charge a restocking fee. Please pack the goods securely, using the original packaging if available.

Faulty, damaged or incorrect goods

If an item is faulty, damaged, does not match its description or is not the item you ordered, contact us so we can assess the problem and arrange the appropriate remedy. Please report delivery damage or an incorrect item as soon as practicable. The change-of-mind time limits above do not apply to your Australian Consumer Law rights.

For a major failure, you can choose a refund or replacement. For a minor problem, we can provide a free repair or another appropriate remedy within a reasonable time. You may also be entitled to compensation for reasonably foreseeable loss or damage. Your rights are not limited to a manufacturer’s warranty.

We will reimburse reasonable return postage for goods confirmed to be faulty or incorrectly supplied. If goods cannot be returned easily because of their size or the nature of the fault, contact us to arrange collection. Original delivery charges will also be refunded where required by law.

How to return an item

  1. Email sales@easterngaragedoors.com.au with your order number or proof of purchase, the item and the reason for the return. Tell us whether you prefer a refund or exchange.
  2. We will provide the appropriate return address and instructions. Contacting us first helps us arrange the correct return service and avoid unnecessary postage costs.
  3. Pack the item securely and include your order details. Keep the postage receipt and tracking information.

Refunds are issued to the original payment method where possible. If that is no longer available, we will agree an appropriate alternative with you. Your bank or payment provider may take additional time to display the credit.

For delivery issues, contact us and we will investigate with the carrier. You do not need to purchase optional transit insurance to retain your consumer rights.