Please carefully read the terms and conditions that are detailed below as they form the basis of the sale agreement between you and Eastern Garage Doors when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read these terms and conditions of sale and that your purchase from us is subject to these terms and conditions. Eastern Garage Doors reserves the right to amend the terms and conditions of sale at any time so we suggest that you review these terms and conditions prior to the completion of the purchase of any goods from our online shop.
Your sale contract with Eastern Garage Doors commences when we receive your payment. We reserve the right not to accept an order if we have reasonable grounds to believe that the order has not been placed in good faith, in which case we will advise you of that decision by email and refund any moneys received as soon as possible.
We will always use our best endeavours to ensure that prices on our website are accurate and up to date. We reserve the right to alter our prices at any time without notice. Our primary prices are denominated in Australian dollars. If you purchase in a different currency we offer a price conversion option which shows an estimated price of our products and charges in your local currency however the actual charge will be the Australian dollar price converted by your credit card issuer when your credit card is charged. Eastern Garage Doors has no control over and makes no warranty related to the currency conversion used by the issuer of your credit card.
Orders paid using credit card will have the name Eastern Garage Doors appear on your credit card statement. Payments made using the PayPal gateway will have the payment name EASTERNGARA appear on your transaction details.
Our prices include Australian Goods and Services Tax which is currently 10%. Our product prices do not include postage and handling, unless otherwise stated. Our final charge includes an amount for the products you purchase and an amount for postage and handling. Our products are supplied from our production facility in Melbourne, Victoria, Australia. International customers should note that all charges related to duties and taxes in the country of destination are the responsibility of the purchaser.
Standard online shipping is currently $10 per order within Australia. Delivery methods and the final charge are shown at checkout before payment. We endeavour to dispatch orders on the following business day after receiving confirmation of payment. Delivery time depends on the destination and carrier. If an order is delayed, damaged or lost, contact us so we can investigate and provide the appropriate remedy. Optional transit insurance is not a condition of your consumer rights. See our Shipping and Returns policy.
All sales made on our website are subject to availability. Whilst we will use our best endeavours to ensure that products shown on our web site are always available, we may run out of stock from time to time. Should this be the case with your order we will contact you at the email address or telephone number you have supplied and give you the option of waiting until the product is in stock or cancelling the order and receiving a full refund for the amount charged to your credit card or PayPal account.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you can choose a refund or replacement. For a minor problem, we can provide a free repair or another appropriate remedy within a reasonable time. You may also be entitled to compensation for reasonably foreseeable loss or damage. These rights are not limited to a manufacturer’s warranty or a fixed 14-day or 48-hour reporting period.
For online change-of-mind returns, we accept a return for a refund of the item price or an exchange within 90 days of delivery. You arrange and pay for change-of-mind return postage; original delivery charges are not refunded. We do not charge a restocking fee. This voluntary policy does not restrict your statutory rights.
Please contact sales@easterngaragedoors.com.au with your order details and a description of the problem. Report delivery damage or incorrect goods as soon as practicable so we can help promptly. We will investigate delivery issues and arrange the appropriate remedy under the Australian Consumer Law. We reimburse reasonable return postage for confirmed faulty or incorrectly supplied goods, and refund original delivery charges where required by law. If goods cannot be returned easily because of their size or the nature of the fault, contact us to arrange collection.
Our Shipping and Returns policy explains the return process. Please contact us for the correct return address before posting goods.
It is essential that all products purchased from Eastern Garage Doors are used in the manner that they are intended to be used as described on our web site. Eastern Garage Doors accepts no responsibility for any damage, loss or injury caused by use of our products in any manner contrary to the intended use.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified. Where these terms conflict with such a right, that right takes precedence.
The Eastern Garage Doors web site may contain hyperlinks and other pointers to internet web sites operated by third parties. These linked sites are not under the control of Eastern Garage Doors and Eastern Garage Doors is not responsible for the contents of any linked web site. Eastern Garage Doors provides links as a convenience to our customers only. The inclusion of any link does not imply any endorsement of the contents of any linked web site.
