Apartment Garage Door Spring Repairs: A Customer Story from EGD

A shared garage door affects more than one household. When work is needed, residents still need to understand how access will be managed.

Simon Richards’ Google review describes Eastern Garage Doors attending to broken springs on an apartment block’s basement garage door. His account is particularly relevant to owners corporations and property managers arranging work in Melbourne’s eastern suburbs.

Attention to residents as well as the repair

Simon said Joe and Tom arrived on time and were considerate of residents needing to take their vehicles out. Alongside replacing the broken springs, they serviced the door system.

According to the review, the technicians also identified two broken hinges. They had replacements available and fitted them during the same visit. Simon described the outcome as cost effective and said the property had used EGD previously.

“an excellent cost effective outcome”

What this means for a shared garage booking

The additional hinges are a specific detail from this job, not a promise that every part will be available on arrival. A useful booking should explain the known fault, the type of property and the access arrangements so the team can discuss what is needed.

For an apartment building, nominate a contact who can coordinate with residents and approve the agreed work. Ask how the appointment may affect entry and exit, and confirm who should receive the findings and invoice.

Keep a record of the whole door system

Simon’s story also shows why a reported fault and the condition of the wider door system are separate matters. Ask the technician to distinguish the immediate repair from any other findings, and retain that information for the building’s maintenance records.

Read about our garage door spring repairs and servicing. To discuss a shared garage in Melbourne’s east, contact our team with the suburb, access requirements and known problem.

Based on the Google review by Simon Richards, dated 24 June 2026, displayed on the Eastern Garage Doors website. The review does not identify the job suburb; Melbourne’s eastern suburbs describes our service area. The date is the review date. Read our Google reviews.