Merlin Commander Ultimate MJ3800MYQ

Side Wall Mounted
Quiet DC Motor
Heavy-Lifting Capacity
Integrated myQ Technology
7-Year Warranty

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Compatibility

Connectivity: myQ Integrated

Battery Backup: Integrated

Lighting: myQ Smart Garage Light

Operation: Silent

Door Size: 4.2m

Door Weight: 230 kg

Please note that myQ is not directly compatible with Google Home or Amazon Alexa at this time. While some third-party workarounds may exist, they are not officially supported and may result in limited functionality or inconsistent performance.
We recommend verifying compatibility with your preferred smart home system prior to purchase or installation. myQ functionality is best experienced within its native app and supported integrations as outlined by the manufacturer.
We are not responsible for any limitations, disruptions, or issues arising from attempted integration with unsupported platforms.

Warranty

Warranty Period: 7 Years

Safety Features: Automatic Door Lock, Premium Automatic Safety Reversal, Safety IR Beams Included

Terms & Conditions

To keep your garage door and opener performing at their best, regular maintenance is key. We recommend an annual service starting from the date of purchase to ensure smooth operation and long-term reliability. Servicing is required at years 3 & 5 to maintain your opener’s warranty. For full warranty details, please refer to the final page of your owner’s manual.

230 kg door rating is based on having installation of Safety IR Beams.

The myQ App is compatible with Apple devices operating on the three latest versions of iOS. Apple Watch requires watchOS 9 or higher, and Android devices must be running Android 7.1 Nougat or higher. Windows devices are not supported.

Please note that as new versions of the myQ App are released, older versions of iOS and Android operating systems may no longer be compatible.

Reviews

My garage door was going up and down all on its own so I calledEastern Garage Doors and spoke with a very friendly and knowledgeable lady who organized a technician for the following day. I was kept up to date with his name and time of arrival.He knew exactly what he was doing and fixed the problem. My door now works beautifully again.

Angela Rust

23:49 07 Sep 26

This company was exceptional to deal with from start to finish. Everything was explained thoroughly firstly from Tom who advised me about my new remote garage door and Cameron and his helper who fitted my new garage door. The price was very reasonable too!It was great to deal with such a highly organized company with friendly office ladies. Cannot recommend them enough!

Diane Smith

13:13 05 Sep 26

Excellent service. Great communication, very happy with the price, and staff were lovely. And even better a local, family owned business

Andrea Haley

00:57 20 Aug 26

Lila The dog

08:11 18 Aug 26

I'm impressed with Eastern Garage Doors service. Their consultant was courteous and knowledgable and their office staff were very efficient in arranging an appointment. The technicians that replaced the door were on time and finished the job quickly and did a great job I'm very happy with the new door.

Richard Edwards

07:07 14 Aug 26

The lovely servicemen came to our village today to service our garage doors.Nothing was a problem. They had such a happy disposition and very professional attitudeHighly recommend

Lilydale Cooper

10:47 11 Aug 26

Honest and reliable. I got a quote for a new motor and booked someone to come for an installation. The techinician who came was honest enough to advise me the motor just needs a new gear. I still ended up getting a new motor from Eastern because the manufacturer of my old motor quoted a ridiculous price for just a gear replacement. I am very happy with my new Merlin set.

Min Jun Chang (Wilson)

06:47 08 Aug 26

It was an absolutely five-star experience from start to finish from Eastern Garage Doors. The entire process—from the initial quote to the installation of the Merlin garage door opener today—was smooth and professional.A big thank you to Joe for the excellent installation and to the admin team for organising everything so efficiently. Highly recommended!

Kevin Hu

04:50 24 Jul 26

Excellent friendly service from both Emily (front office) and Darren (serviceman). Great comms, arrived on time and fixed my garage door efficiently. Highly recommend Eastern Garage Doors.

steve rabbit

08:11 16 Jul 26

Easy to deal with. Great communication and the ladies in the office are lovely 😍.

MRHenHen 1986

22:27 14 Jul 26

Dealing with Eastern Garage Doors was just a breeze. We needed a new garage door motor and sliding gate motor. Price was good, but their service was sensational, communication spot on, and arrived when they said they would. Warranties lodged with manufacturer for us. Hard to find such exceptional service these days.

Marilyn Chaffey

07:50 14 Jul 26

Darren came on time, very polite and idenltifief the problem very quickly. I'll definitely recommend him to my friends

Teresa Lui

08:19 13 Jul 26

Excellent service from everyone at Eastern Garage doors. My door was installed today and I’m very happy with the result and the entire process.

David Crozier

04:46 09 Jul 26

So good. My roller door was noisy & clunking up & down. It's now the quitest & smoothest operation its ever been. Competent skilled staff member who knows what he's doingHighly recommended.

TeresaM Rainbow

21:49 06 Jul 26

Made every effort to come out on short notice for an emergency repair of our gate. Found out some other potential issue while onsite and performed preventative measures to ensure future trouble free operation. Very professional, very reasonable pricing.

Michael N

04:19 05 Jul 26

The team at Eastern Garage Doors helped us with installing a new roller door and opener. The service was great from the initial quote to installation process. We are very pleased and would highly recommend to others.

Leon Cui

11:22 01 Jul 26

Too much hassle. Garage not tidy so they wouldn't look at garage motor. Got another company - no issues! Fixed in 10 mins at less cost and less hassle)

DE62 DE 62

01:24 26 Jun 26

Joe and Tom replaced the broken springs on our apartment block basement garage door. They arrived on time, were very cognisant of residents needing to exit their vehicles and serviced the door system. They spotted 2 broken hinges and fortunately had them on-hand and replaced the broken hinges at the same time. All in all an excellent cost effective outcome. We have used EGD experienced staff previously and will continue to do so moving forwards

Simon Richards

00:38 24 Jun 26

A truly fantastic company to deal with. Extremely happy with the communication. I changed my mind about what I wanted at the last minute and they immediately assured me that it could be done. Cameron and fellow technician did a remarkable job.

Harold Addicott

11:38 18 Jun 26

Very efficient

Penelope Doery

05:22 17 Jun 26

Darren was very helpful and courteous and serviced our garage door in a timely and efficient manner.We would recommend this company to others

elizabeth taylor

03:18 11 Jun 26

All good. Prompt, efficient, effective, personable and at a reasonable cost. Thank you

Carolyn Grayson

04:48 04 Jun 26

I got a quote for a new garage door from Eastern Garage Doors because of their excellent google reviews. I now add my own 5 star review. Excellent service all round from Tom who gave us the quote to Georgia in the the sales/admin team they were responsive and caring and were quick to rectify an installation issue we had. Thank you Eastern Garage Doors for the great customer service I received, you've been amazing to deal with - punctual, friendly and responsive when I had a problem. You've really made a positive impression!

Anita Liew

01:19 04 Jun 26

We’re very happy with the whole process of acquiring our new garage door from Eastern Garage Doors. The door was manufactured and installed at a reasonable price and within the promised time frame. The door looks fabulous and works perfectly.Special thanks to Tom (who offered very helpful suggestions and carefully prepared a detailed quote); to Georgina in the office (who cheerfully & promptly handled the admin work and answered all my questions) and finally to Cameron & Dylan (who did an absolutely brilliant job installing the garage). I highly recommend this company.

Margaret Dines

10:58 30 May 26

I had a broken spring repaced by these guys. It is seldom that I have experienced such good service in recent times. Their office is courteous and efficient, the guys replacing the springs did an excellent job. They keep you informed and do what they promise. I have dealt with other providers in the past, these guys are head and shoulders better.

Richard

03:49 28 May 26

Just summarising the seamless experience we had with the replacement of our 1970 garage door with the modern replacement. All aspects would be scored 5 / 5, quote, fabrication, installation.

Mike Walsh

02:52 12 May 26

This company has been fantastic to deal with, quick, efficient, super responsive. Cameron and Rhys installed my new garage roller door today, I was kept informed about arrival time, options if I was out, options for payment. They are so professional and competent, I am so glad I chose them.

roberta page

03:32 11 May 26

Happy with service and product 😃😃

Alene McNamara

05:40 06 May 26

I had an amazing experience with Eastern Garage Doors. They recently replaced my garage door motor with a Merlin Elite model, and the entire process was incredibly smooth.A huge shoutout to the technician, Joe who was fantastic. He handled the setup perfectly and was great to work with from start to finish. The door is now working perfectly fine—quiet and reliable. If you're looking for a professional company that gets the job done right, I highly recommend them!

Jeff Ishar

21:18 05 May 26

I had Easter garage doors come out to fix a problem having with my merlin motor roller garage door was opening by its self quite often .Arfter speaking with someone at there office and my concerns they had someone come out within a couple of days to resolve my issue.I had a lovely gentleman Darren who was very professional and very understanding of my concerns with the door opening by itself.He did a few things to fix this issue and its been working perfectly .The price was very reasonable and very happy with the service, with Eastern Garage Doors.

Paul Malios

12:04 04 May 26

Joe found the problem and fixed quickly.

Andri Djuhari

03:54 27 Apr 26

abigail ngweso

00:56 23 Apr 26

very prompt efficient service

Leigh Jacobsen

05:52 10 Apr 26

Darren was great. He phoned just as he left his earlier job and also found a rather unwelcome visitor, nestled at the top of the roller door. A job now remove the possum & secure the area of entry. Unfortunately to allow him to stay will cost us a new motor

Peter Macaulay

03:33 09 Apr 26

Pleasure dealing with Danielle in office, fast quoting & install.

Susan boden

04:07 27 Mar 26

Very happy with the service.John was professional, friendly and easy to deal with, and did a great job.Communication was quick and efficient, which I really appreciated.Would definitely recommend.💯

Sarmite Justs

04:12 26 Mar 26

Steve Mckeon

10:03 25 Mar 26

Darren was very friendly and professional and very pleased with work done

Denis Manton

02:57 13 Mar 26

10/10Excellent Company, from the friendly receptionist to Dan the knowledgeable serviceGuy who arrived on time and quickly assessed the situation and promptly solved the issue all while being friendly and courteous!I highly recommend Eastern Garages to anyone who has garage door issues.Brett

Brett Famularo

01:53 25 Feb 26

Friendly and knowledgeable

Deb Radford

00:28 20 Feb 26

Very satisfied with the service on our gate motor and would gladly recommend the company to anyone who is considering using the services for ongoing work. A very big thank you to David and the team.

Robert Rodda

04:11 17 Feb 26

Fantastic professional service. Fixed another service persons errors.Highly recommended

P K

21:35 12 Feb 26

Speedy & professional service!👍

Pau Nim

06:26 06 Feb 26

I originally was impressed. The salesman explained everything so I understood and the installer did a great job. About 12 months later I had a problem with my security door so I rang to ask how I could try and fix it or whether it was covered under the warranty. I was told it must be movement of the house (house is 12 years old so it’s not) or I pay $95 call out fee. If it’s not under warranty I just wanted to know (in layman’s terms) how to adjust. This experience put a real damper on the great one I had at time of purchase

Kathy Hamilton

20:33 31 Jan 26

Our experience of dealing with Eastern Garage Doors was brilliant. They are so easy to deal with... from the super enthusiastic Tom who visited and provided the quotation, to the lovely Georgia in the office who organized the installation date, to the team who came and put our new door in (and took the old door away). They were all efficient, knowledgeable, professional and polite. A real pleasure to deal with. We could not recommend Eastern Garage Door enough!

Andrew Robertson

06:35 29 Jan 26

We have used this company on two occasions and have found them to be very knowledgeable and have always done an excellent job. They are very prompt and courteous. Would highly recommend.

Maree McLay

23:49 27 Jan 26

Emily at Eastern Garage Doors was very helpful in solving a problem with remotes. She was thorough, knowledgeable and happy to help. Very much appreciated.

Carolyn

08:06 25 Jan 26

Punctual, professional, did a great job, very happy

Mara Vanderzeil

21:47 22 Jan 26

Excellent service very efficient and would highly recommend them

Sandra Rose

05:57 20 Jan 26

We recently need a garage repair and we had the pleasure to let eastern garage doors to get the job done. They are professional, fixed the problem in a very efficient manner and the cost is very reasonable. Would highly recommend.

Peter Li

02:22 19 Jan 26

Excellent service and highly recommended.

Tony Wood

23:32 15 Jan 26

I got 4 quotes on my front gate controller and all the other companies didn't even bother coming and said I needed to buy an entire new gate system. John was great, he came to quote and spent a good half hour trying to determine the fault. After determining it was most likely the controller he quoted on replacing that first, before having to change the gate arms too (which would have been a new system). Controller worked and the cost was a quarter of the cost of a new system. It's refreshing to see that there are still good, honest tradesmen out there. Thanks John and the team at Eastern Garage Doors.

Joshua Lee

05:58 14 Jan 26

Great service from the very first call to installation.

Kaomi Anpadring

00:14 13 Jan 26

I would highly recommend Eastern Garage Doors for new installs and maintenance. They’re so easy to deal with and went out of their way to help me, provided a fantastic service with excellent results, and their prices are better than anyone else in the area. I’ve since gone back to them for more work and again I was very impressed. Thanks team, see you next time!

Toni Brient

03:33 12 Jan 26

Second time they have serviced our Garage door. Always efficient, and friendly experience. Recommended and will use again.

John Dousset

23:14 06 Jan 26

Outstanding service! Professional, good communication . No call out fee to quote! Proactive in finding a solution! Very impressive! Highly recommend!! Thanks John

Nic Fam

06:06 15 Dec 25

Great team and our new timber door looks amazing.

Stewart Langham

00:22 14 Dec 25

P Shyam

00:26 11 Dec 25

The guys at Eastern garage doors did a great job with our unique set of circumstances.From Tom quoting up and the team in at the office, everything was clear, quick and very well communicated.Cameron and the team installing did a great job, very professional quality finish, and left the site clean and tidy after finishing the job.Would recommend them highly to any family or friends!Thanks for the job guys!

Stephen Jenkins

19:24 10 Dec 25

I have been helped by Eastern Garage doors several times with my automated gates. Great service this time, as always!

Amanda Ducrou

00:39 10 Dec 25

Seamless - We had a 20 year old Merlin roller door opener leaking oil and time for replacement, sent an email to EGD Sales, they/Louise emailed a quote back within an hour, she followed up with a phone call straight away and a booking for the next day. Darren attended site and job was all done & dusted in no time. Great service, well done, impressive.

Jeff Street

21:37 09 Dec 25

Thank you Eastern Garage Doors so much for your prompt assistance today as my car was locked in my garage .Louise was so so helpful on the phone and Darren did a very efficient, and friendly replacement of springs.I appreciate your courteous service and acceptable fees.

Lynette Powell

21:39 06 Dec 25

Excellent craftmanship and excellent prompt service

Mariana Kakos

06:12 03 Dec 25

Eastern Garage Doors have been terrific with their service and attention to detail. Our new roller door was installed smoothly and efficiently without any hiccups. We thoroughly recommend Eastern Garage Doors!

Donna Farquhar

06:48 01 Dec 25

They are incredibly friendly and extremely knowledgeable about what they do, and their responses are impressively fast. Before finding this store, I had my garage door installed by another company, and I truly regret it. This company was able to fix even the garage door that was installed elsewhere and provided me with a perfect solution. They also identified the exact parts I needed. I highly recommend them.

DAVID KIM

06:45 26 Nov 25

Superb service! Darren and Tom have replaced our 20+ year old garage door mechanism with new state of the art Merlin opener plus new springs and cable. Totally worth it! Almost silent instead of terrible rattling and groaning noises, and they did the work in less time than they estimated and arrived early. Can’t ask for better service from these expert guys! Thanks gentlemen.

Tim Williams

01:04 21 Nov 25

Great service from initial visit to installation. Really pleased with the result.

David Cox

00:58 21 Nov 25

Another great experience with Eastern Garage Doors. Previously had a motor fixed promptly. This time, a spring randomly broke when we put the door down on Sunday night and upon calling the next day, we booked to get it fixed with in the next 24 hours. Joe who did the repair was punctual, friendly and finished in time for me to get to work. Thank you so much for a smooth and prompt repair, much appreciated ☺️

Jane Jones

02:37 19 Nov 25

Prompt turnaround and super efficient installation.Very happy with new door.

Gary Williams

06:03 18 Nov 25

Excellent service. Fast response time. Great communication. Tidy work.

W. C.

03:41 11 Nov 25

Saniya Kazi

07:49 31 Oct 25

Once again Eastern Garage Doors to the rescue, when my garage door stopped functioning. Great service for a very reasonable price

Paul vg

05:05 24 Oct 25

fast and efficient service.

Vasileios Tatsidis

02:35 24 Oct 25

Very good service. Technician replaced the garage opener really quick.

Prasanna Dinesh

12:06 17 Oct 25

Arrived on time and had my panel door back on the rails and operational in 30 minutes. Garage is once again secure. Well done Darren

Lorraine Davies

01:58 14 Oct 25

Easy to deal with. Friendly and efficient service. Arrived on time and did a great job.

Maree Charnley

00:28 08 Oct 25

Great service !

C K

00:54 07 Oct 25

I was so very happy with the service provided by Eastern Garage Doors. My roller door had stopped working and I phoned a few companies only to be put on hold and not giving me a quote or any reassurance about fixing my problem. THEN I luckily phoned Eastern Garage Doors. I was pleasantly greeted with a lovely friendly voice ( Emily I think) who reassured me, gave me a quote and arranged Darren to come out within the hour. Darren arrived and explained what the problem was and fixed the door within 10 minutes.Darren was polite and efficient.Thank you Eastern Garage Doors.Happy CustomerMeg

Meg Jennings

07:13 01 Oct 25

I am more than impressed with the level of service and will be recommending Eastern Garage Doors to friends and families.Phone call was promptly picked up by Emily - she asked all the right questions and locked in an appointment within 15mins.Text reminders followed up accordingly.Joe arrived the next day as scheduled and sorted out issues with our garage door within an hour's work.Also, call out fees and estimated costs are clearly communicated. Plus payment easily done securely online!5 stars legend!

Andrew Yu

01:20 30 Sep 25

Very good company to deal with. All the tradesmen were knowledgeable and efficient. Great job- I’d have no hesitation in recommending them.

Margaret McGillivray

01:13 12 Sep 25

Your staff member, Darren, arrived promptly, accurately assessed the situation, made the necessary adjustments and tested the mechanism. The roller door is now operating better than before. Thanks so much for this excellent service.

Ian Southwell

11:15 08 Sep 25

My door motor was repaired by replacement within 24 hours of contacting Eastern Garage Doors. Office staff were most helpful to provide costs and arrange a technician to attend as soon as possible. Technician appeared within the times given and his workmanship looks good. He was helpful in explaining the new remotes. Overall, Eastern Garage Doors were a pleasure to deal with. Recommended.

Ray Reynolds

05:37 28 Aug 25

Very good, very professional. Thank you!

Joey Zhong

04:07 28 Aug 25

Yesterday my garage door collapsed due to broken drum. Tried 4 places to get quotes, 2 responded immediately and friendly. Sent both very detailed photos of damages and gave measurements of door and drum diameters to avoid multiple trips hence cost. Eastern Garage was chosen for earlier attendance to repairs. Fixed this morning with minimum of fuss and was a clean job. Tradesmen friendly and not time wasting. Very highly recommended! Thank you Eastern Garage Door, Georgia and Tom.

Pau Chang

06:15 24 Jul 25

Fair price for fair job. Couldnt ask for moreGreat job - have used them oftenOffice Manager is a gun.

Colin Winberg

02:53 24 Jul 25

Great experience, had a new garage door motor replaced/installed very happy throughout the entire process, thank you!

Adam Warm

23:37 18 Jul 25

Prompt service and good communication.

Charles Gibson

01:13 18 Jul 25

Everything working perfectly now. Thanks.

Julie Holt

02:56 15 Jul 25

Prompt and professional replacement for our garage door, wouldn't hesitate to recommend

Luke Nelson

07:13 07 Jul 25

Service call attended within 24 hours. Courtesy message sent prior to arrival. Technician reviewed and assessed door. Door serviced promptly.Easy to deal with. Highly recommend to all.

Jim Darmos

23:39 24 Jun 25

John and Dave were great 👍 Sterling service 😊 would happily recommend

Rodney

23:29 24 Jun 25

we had an issue 2 weeks outside of the warranty. The problem was with the parts installed last year. When I called the immediate reponse was "well it is out of warranty so we will have to charge" not a good start. I was then told that I caused the problem, um how could the phone operator have any idea of this. Apparently her mind powers told her that I had disengaged the cable that hangs down. Not sure how this is even possible when I am outside of the garage, if only I had such abilities.The only positive is that they answer the phone quickly but we will never use this company again, support is 0/10ETA I think you missed the point of the review. Your workmanship failed 2 weeks post 12 mth warranty and you blame the customer, this is not a good review. It is great you are happy that you did not have to come and fix your work, that speaks volumes.

P No

06:53 23 Jun 25

From the very get go eastern garage doors was thorough in coming up with the best solution. We have limited height clearance so Eastern garage was very honest and upfront about the options available to us. We settled on a custom clad tilt door which is a massive upgrade on what we had. The back and forth communication was prompt and clear. They did a similarly great job to a colleague who I've recommended them to. Will definitely recommend to others.

Sam & Sim Ng

09:51 18 Jun 25

I'm very happy with my new garage door, the experience with Eastern Garage Doors has been first rate. From Tom doing the quote through the office staff keeping me informed throughout the process and Cameron doing the installation all were friendly & professional. I highly recommend them to anyone looking for a hassle free experience.

Ken Sims

06:24 18 Jun 25

excellent job, thx.

J P

02:41 18 Jun 25

Boys were efficient, friendly and explained things well, Thankyou :)

Kelli D'Monte

00:00 17 Jun 25

Prompt and outstanding service provided today when my 22 year old automated garage door system failed. Pricing very reasonable. Would highly recommend.

Laura Major

04:02 13 Jun 25

Booking in my garage door service was easy and booking staff were helpful and efficient. Very quick response time despite service staff being away due to illness. Cost of service was exactly as quoted and serviceman was knowledgeable and informative without being condescending. He arrived within allocated timeframe & notified me well in advance of arrival with exact arrival time. No pushy sales pitch just did as requested and was happy to provide answers to my questions after completing the service. I definitely recommend this company and will use them again in the future.

Clare Hooper

03:51 12 Jun 25

Great and prompt service!

Philip Cheung

05:30 06 Jun 25

From the office staff who discussed my problem with knowledge, to the technician who serviced and repaired my garage door I could not fault their service, courtesy, and efficiency. Great work Eastern Garage Door.

Richard McGibbony

04:02 06 Jun 25

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Open Your Door Using the myQ App

Open or close your garage door from your smartphone using the myQ app.

You never have to worry whether you left the garage open you can check the status and operate it from anywhere.

myQ sends push notifications when the garage door opens or closes and you can set alerts if it’s been left open too long.

Greater peace of mind and security; you’re instantly informed about activity and can react quickly to unexpected openings.

Guest access & shared control

You can invite up to 5 users to access the garage through the app with custom permissions. Give trusted people limited access without sharing physical remotes or codes safer and more convenient.

Scheduled actions & home automation triggers

Set daily schedules to automatically close the garage or control connected lights at specific times. Adds automation to your routine the garage can close itself at night or operate lights without you thinking about it, improving convenience and security.